First Lady of Ukraine Olena Zelenska, accompanied by Ukraine’s Minister of Internal Affairs Ihor Klymenko, learned about the work of the 112 Service within the Ministry of Internal Affairs of Ukraine.
Olena Zelenska had the opportunity to see how the communication center operates. The hotline service is provided in Ukrainian and English, with additional support in German, French, Polish, Czech, and Korean. Video call assistance is available for people with hearing and speech impairments. Emergency assistance can also be requested via the mobile application 112 Ukraine, which works even without mobile coverage.
“I am grateful to everyone who receives the most urgent calls and responds immediately by directing assistance. This is difficult and highly responsible work carried out by hundreds of operators across Ukraine. Their duties include not only receiving requests but also maintaining contact with the caller – to calm, guide, and support them,” the First Lady emphasized.
The President’s wife noted that veterans are also involved in the work of the emergency service: 20 such specialists are already taking calls in Kyiv, Lviv, Dnipro, and Odesa.
The First Lady also visited the MIA Situation Centre, which continuously monitors the security environment, collects data, forecasts developments, and identifies the most effective decisions for protecting Ukrainians.
Olena Zelenska inspected the work of the MIA psychological service. Around 1,300 psychologists provide counselling support to staff, their families, and civilians. They also help cope with stress in combat zones and support rehabilitation for those released from captivity.
“I value the fact that MIA psychologists also cooperate with the All-Ukrainian Mental Health Program ‘How Are You?’, which I patronize. In 23 regional centers and in more than 100 communities, the Ministry of Internal Affairs, in cooperation with the Coordination Center for Mental Health of the Cabinet of Ministers of Ukraine, has joined the Days of Joint Action – special public events where we support and promote psychological assistance,” the First Lady noted.
The President’s wife was also briefed on the Mental Tutor psychological support project, which provides individual psychological assistance. With funding from international partners, specialists receive additional training using evidence-based psychotherapeutic methods.
“Through no fault or choice of its own, our entire society is experiencing the trauma of war. However, with timely psychological support, we will endure and overcome it,” Olena Zelenska emphasized.